Shipping policy

Last updated: October 19, 2026

Thank you for shopping with Bellamy. This policy explains where we ship, what it costs, and what to expect after you buy.

WHERE WE SHIP

We currently ship to the United States, Canada, the United Kingdom and Australia. We are not able to deliver to any other country at this time. If your country is not on this list, you will not be able to complete checkout.

SHIPPING COST

Shipping is free and insured on every order, to all four countries we serve. There is no minimum order value and there are no handling fees. If your parcel is lost or arrives damaged, we replace it or refund you in full at no cost to you.

PROCESSING TIME

Orders are prepared and dispatched within 1 to 3 business days of payment. Orders placed on weekends or public holidays are processed on the next business day.

DELIVERY TIME

Once dispatched, delivery usually takes 4 to 8 business days, depending on your country and city. Delivery times are estimates, not guarantees, and begin when your order ships rather than when you place it. They may be affected by carrier delays, customs processing, weather, or other events outside our control.

If we are unable to dispatch your order within 30 days of purchase, we will contact you and you may cancel for a full refund.

ORDER TRACKING

You will receive a confirmation email with a tracking number and link as soon as your order ships. Tracking information can take 24 to 72 hours to begin updating after you receive it. If your tracking has not moved after 5 business days, email us and we will look into it.

CUSTOMS, TAXES AND IMPORT CHARGES

Orders are shipped internationally and may be subject to import duties, taxes, or carrier handling fees determined by the authorities in your country.

United States: import charges are not normally applied to orders of this value, but where they do apply they are determined by U.S. Customs and are the customer's responsibility unless we state at checkout that duties and taxes are prepaid.

Canada: orders may be subject to GST, HST, PST, QST or RST, customs duties, import taxes, and carrier brokerage or handling fees. If these charges are calculated and collected at checkout, nothing further will be due at delivery. If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility.

United Kingdom: taxes, duties and import fees may apply. Where available, these charges are calculated and collected at checkout and shown to you before you place your order. If they are not collected at checkout, they may be due before or at delivery and are the customer's responsibility. These charges are set by UK customs authorities and the carrier, not by us.

Australia: orders may be subject to GST, customs duties, and carrier handling fees determined by the Australian Border Force and the carrier, and are the customer's responsibility unless we state at checkout that duties and taxes are prepaid.

Customs processing can also add time to delivery. We recommend checking your country's import rules before ordering.

ADDRESS ACCURACY

Please check your shipping address carefully at checkout. We can usually correct an address before the order ships, so contact us as soon as possible if something is wrong. We are not able to redirect a parcel once it is in transit, and we cannot refund orders returned to us because of an incorrect or incomplete address.

LOST, DAMAGED OR DELAYED PARCELS

If your parcel is lost, arrives damaged, or is significantly delayed, email us with your order number. We will either send a replacement or refund you in full, whichever you prefer. You will not be asked to pay anything and you will not be asked to deal with the carrier yourself.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, contact us as soon as possible. We can usually accommodate changes before your order ships. Once it is in transit we cannot modify it, but you are still covered by our 90-day money-back guarantee. Refunds for cancelled orders are issued to the original payment method.

QUESTIONS

Email us at tocitarios@outlook.com and we will reply within 2 business days.